Frequently Asked Questions

How do I become a customer?

Simply complete your Customer Profile and then just mail or fax your prescription(s) to us (our toll free fax number is 1-888-575-5506) and you will receive your medicine in days. Click here to begin.


Print out the Customer Profile and mail or fax it to our toll free fax number along with your prescription.


If you prefer you may register over the phone by calling 1-888-372-2252 Mon – Fri. 8:00am – 4:30pm EST.

Do I need a prescription?

Yes. You must provide a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live. No order will be processed without a valid prescription.

How large of a supply of my medication can I buy?

You may order only as much as your physician prescribes for you and we can send a maximum of a three month supply. This is in order to save you on shipping charges and to conform to FDA regulations regarding personal importation. We can however have your repeats filled for you as they come up.

Also, all drugs will be shipped in their original manufacturers sealed packages.

How do I order refills?

We will contact you by e-mail before your supply runs out to inquire if you wish us to ship you a refill. For customers without e-mail access, we offer an automated refill reminder telephone service. This service will call you at least three weeks in advance to remind you to order your refill. All refills may be ordered simply by calling our toll-free customer service number at 1-888-372-2252 or emailing us at

How do I change or cancel my order?

You may change or cancel a new order within 24 hours of placing it. Refills are processed as soon as received and cannot be cancelled or changed. Please note that for safety reasons medications cannot be returned. But, of course, our money back guarantee applies if your medication arrives in anything other than perfect condition.

Why can't I buy Valium, Vicodin or other similar drugs?

TCDS will not handle habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their lives.

Will you accept my insurance?

We cannot accept insurance coverage from another country. However, we will provide you with a receipt so that you may make an insurance claim.

How do I pay?

We accept personal checks (by personal checks to your bank account). All charges will show on your bill as TCDS International LLC.

Are there any hidden charges?

Absolutely not. The price you see for your medication includes everything and shipping is always free (over $50).

Why do I have to fill out a customer profile?

Because our pharmacists cannot see you in person, they need to be able to assess your prescription and the potential drug interactions based upon the information you provide to them. They may even contact your physician if necessary.

You are shipping brand name drugs from other countries, are they the same as what I can buy at home?

In short, the majority of the brand name drugs that you would be used to seeing at your corner pharmacy are sold in most nations of the world. For different markets, due to language and cultural differences they may have a different name or a different colored box or even a different presentation (e.g. in Canada, the U.S. drug “Prilosec” is called “Losec” and is a pill rather than a capsule, even though it is the same drug made by the same manufacturer). In almost all cases though however, the chemical name is exactly the same which means it is the same drug. There are a few instances where a chemical is called a different name in a different market (e.g. one of the chemicals in an asthma inhaler named “Combivent” is called “albuterol” in North America but “salbutamol” in the rest of the world). These differences though are rare. Most brand name drugs, although called different names in different markets, are even manufactured in the exact same plants but just packaged differently.

Why can I buy generic drugs from you that are not available where I live?

Because of differences in patent law many countries produce generic versions of brand name drugs that are not available in the U.S. These versions are usually produced for their domestic market and to export abroad to countries with similar patent legislation. TCDS has positioned our pharmacies in many different parts of the world to allow our customers to take advantage of the exceptional savings these generic drugs can offer.

To see a list of our available generic drugs please click here.

Who makes these generic drugs and are they safe?

TCDS offers generic drugs produced in Canada and India , two countries with large, world class pharmaceutical industries. These drugs are subject to the same stringent approval and regulatory process as brand name drugs and are used by millions of people on a daily basis. The all have FDA, WHO (World Health Organization) and many other regulatory agency approved manufacturing facilities.

To learn more about the generic manufacturers please click here.

Why do you not sell all drugs?

TCDS offers substantial discounts over what our customers are used to paying for their medication. Not all drugs cost less around the world than in the U.S. Some drugs have been generic for a long time and are therefore relatively inexpensive at the corner drugstore. In these instances we recognize that they would be more expensive to buy through us so we do not offer them for sale.

How can I trust you?

TCDS was designed with two very important goals in mind; maximum savings for our customers and unparalleled choice of product compared to where they live.

We have been in business since 2000 and have saved hundreds of thousands of Americans tens of millions of dollars, safely and efficiently. We have a long and illustrious history which we only plan on improving upon. Our track record speaks for itself.

We’re Here To Help You.

We are here to help you with any questions you may have, at any time.

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